Welcome to our Help Center 👋

Why can't I access my account?

Common causes: confirm good internet access; be sure your account is active and in good status.

SM
Written by Support Manager
Updated 1 month ago

My logo does not show on the report

Show logo or letterhead on my report

SM
Written by Support Manager
Updated 1 month ago

Why do I get an error message when I "Print to PDF"?

I click "Print to PDF" and get an Error Message

SM
Written by Support Manager
Updated 1 month ago

Why is the time format wrong?

TI Reporterâ„¢ allows users to set 12 hour or 24 hour format.

SM
Written by Support Manager
Updated 1 month ago

Why is my date format wrong?

TI Reporterâ„¢ has 3 date format options.

SM
Written by Support Manager
Updated 1 month ago

Find previous Reports

Access to your started or completed reports through the link in left column on your homepage.

SM
Written by Support Manager
Updated 3 weeks ago

I can't find my Customer

Access to your customer list is through the link in left column on your homepage.

SM
Written by Support Manager
Updated 3 weeks ago

Why does my thermographer not show on the General Info page?

Be sure the thermographer is in your list of thermographers and is "active".

SM
Written by Support Manager
Updated 3 weeks ago