Troubleshooting
Why can't I access my account?
Common causes: confirm good internet access; be sure your account is active and in good status.
My logo does not show on the report
Show logo or letterhead on my report
Why do I get an error message when I "Print to PDF"?
I click "Print to PDF" and get an Error Message
Why is the time format wrong?
TI Reporter™ allows users to set 12 hour or 24 hour format.
Why is my date format wrong?
TI Reporter™ has 3 date format options.
I can't find my Customer
Access to your customer list is through the link in left column on your homepage.
Find previous Reports
Access to your started or completed reports through the link in left column on your homepage.
Why does my thermographer not show on the General Info page?
Be sure the thermographer is in your list of thermographers and is "active".
Why is the "Cost of Inspection" wrong on the "Cost Savings Report" page?
The calculations made on the “Cost Savings Report” page are based on the information entered on image pages and "Cost of Inspection" field. apply to Electrical and Mechanical reports only.